How long have you been in business?
CFPS has been in business in AZ since February, 2004.
When in CA Cindy had both a pet sitting service established in 1992, and a grooming shop established in 1994. That business name was combined as All Paws Nanny & Groomer in 1994.
Do you board animals?
No, CFPS is strictly an in-your-home pet sitting service.
I live in an RV. Will you still come and care for my pets?
Absolutely! CFPS also has decades of ongoing RVing experience with their own animals, and understands a home on wheels is still a home regardless!
Also, if you become a member of RVillage; the fastest growing social network just for RVers...CFPS will give you 10% off your pet sitting service!
Will you share the pet sitting I need with my neighbor/friend/relative, etc.?
Because CFPS is a professional pet service sitting company, it is insured with a highly specialized insurance policy, therefore unable to "job-share" with anyone not in the same business. Furthermore, anyone not listed on your contract as having access to your home during the service period will be considered trespassers, and the police will be called if they enter. Excluded in this policy would be emergency/home repair personnel contacted by CFPS during service.
Will you visit our cats every other day?
Because CFPS has seen on numerous occasions cats who lock themselves in bathrooms, bedrooms, closets, and not to mention household emergencies such as bursting water heaters, alarms that go off by themselves, etc., CFPS will only visit homes with only cats at a minimum of once per 24 hours.
Will you give our parrots "out-time" during your visits?
Absolutely! The CFPS family has parrots as well, and understands how important everyday out-time is to birds. To insure however, that your bird will respond favorably during visits, CFPS will do a practice run of taking your bird out of the cage, and then putting her back in the cage, during the initial Sign-Up.
Will you visit our dogs only once per day, if we request that?
Because dogs require more attention than most other pet species, and respond favorably to stress-reducing activities such as regular walks, CFPS will visit homes with doggie-doors at a minimum of twice per 24 hours, and homes without a doggie-door will be visited three times per 24 hours.Visits can be increased to more than three times a day in the case of young pups. Also, time can be added to one or more of the Short Daily Visits.
What is a "Daily-Walker"?
Daily-Walker visits are for clients who require someone to come in for one or more visits during the workday to take their dogs outside for relief/exercise. This is the only type of visit CFPS will do for dogs at a minimum of one time per day.
What if we don't allow our animals inside our house?
CFPS's policy is to not take clients who won't allow their animals inside the house. There are too many "what-ifs" that can and have occurred in this situation.
Examples of such incidents include: animals hanging themselves by their own collars on fences; water dishes going dry; dogs digging out from under fences; loose and free-roaming neighborhood dogs jumping over clients' fences and killing resident pets; animals escaping due to fright during Monsoon storms; Coyotes, Bobcats and Hawks killing resident dogs and cats; and animals dying from the heat. The latest danger is Killer Bees. There have been several instances where both people and dogs have been attacked and killed by them throughout Maricopa County.
The obvious exception to this rule would be for animals who must live out of doors, such as horses, livestock, and certain reptiles such as large tortoises.
Are you one of those pet sitters who tells me how to "properly" raise my pet?
If you have your cat on dry food (this has been indisputably connected to kidney failure/UTIs/Diabetes/ Obesity/allergies in cats), or are feeding low quality/high-grain "food" to your dogs (indisputably connected to poor health/allergies/obesity/disease in dogs), or do not own a harness to walk your dog, or use things like shock collars, pinch/choke collars...or over-use crates; to otherwise harm instead of teach or to poison instead of nourish; then yes, CFPS will advise you about those things.
Nowadays, there is no excuse to remain ignorant about pet care. CFPS is an animal-care professional...with many years of experience, and makes it their business to not be ignorant about pet care. Lest you think that advising you on high-quality animal care is "not the job" of a pet sitter...you would be wrong. What we do as professional pet sitters is care for animals. We are responsible for them, in that we are looking out for their welfare. This is the kind of person you want to hire as a pet sitter. Please visit the Pet Daily Press! page; or explore the other links within this paragraph, for more information on how to be a better pet parent.
What does an Overnight visit consist of?
An Overnight visit runs usually from 8 PM. to 8 AM. When CFPS arrives in the evening your pets receive their nightly exercise and meal. In the morning they receive their morning exercise and meal. Then your home is secured for the day. For homes without doggie-doors a Midday Visit, or an upgrade to Live-In is required. CFPS supplies their own bedding, linens, food and electronic devices (for which your WiFi password will be required) during Overnights and Live-Ins. For both Overnights and Live-Ins the home must be free of fragrances, urine odor and smoke of any kind.The resident animals also must be able to sleep through the night.
What does a Live-In visit consist of?
A Live-In visit is approximately 16 - 18 hours out of every 24. It consists of an Overnight and one or more Midday Visits.
I am a smoker. I also like to use scented Plug-Ins/candles through out my home. Unfortunately, when my puppy/kitty was being house-trained he had lots of accidents on my carpeting, and I haven't been able to remove the odor. Will you still pet sit for me?
Because of allergies, and the proximity to the floor (CFPS's bedding is only 8" thick and is placed on the floor), the only service CFPS can provide for you is Short Daily Visits. No Overnights or Live-Ins can be offered unless all the aforementioned odors/chemicals are 100% eliminated.
What happens in an emergency?
In a life threatening, pet-related emergency CFPS first contacts an emergency vet closest to your home. Only if it is helpful, is CPR/1st Aid administered. Then transportation is provided (transportation in an pet emergency during the service period is free) to that emergency facility. The Veterinarian Authorization Form you will have completed is presented to the staff. Because of this form they will IMMEDIATELY administer treatment to stabilize your pet. Without this form they will be unable to do this, even if your pet is dying. Because of this fact CFPS requires all of our clients to have this form on file; no exceptions.
CFPS contacts you once your pet is under the care of medical staff.
In a non-life threatening, or house-related urgency, CFPS contacts you using the "Contact Now" number listed in your file.
Are you insured and bonded?
CFPS is fully insured with special property coverage (this is the same as bonding) through Pet Sitters Associates, LLC. Every client receives a copy of this certified coverage.
Are you licensed?
CFPS is an LLC on file with the state of Arizona. You can get on the Corporation Commission website for AZ and find the company listing there under their LLC department. Within the city of Mesa there is no license requirement for this type of business. There is no such thing as a "pet sitting license."
Do you have references?
Yes. Every client receives a list of references before Sign-Up.
What is a Free Initial Consultation/Sign-Up?
CFPS comes to your home at a pre-appointed day/time; well in advance of your departure date. CFPS will email the Pet Care, Household, Contract, and Vet Authorization Forms to you in advance of this appointment for you to fill out. This way there is plenty of time getting to know your family animals, and your routine with them to help create a calm and happy environment in preparation for when you are actually gone. Also, during this initial visit CFPS collects from you two-tested keys and the entire payment for services.
Please note: You will receive this initial consultation free as long as you sign up during this visit. If you feel you must do a meet & greet first, without CFPS signing you up as exclusive clients, you will be charged the same as for a pet sitting visit.
If what you want is just a quote, CFPS can do that in a phone call, or email. If you want to know CFPS policies...first read this website; especially this page you're on; then this page. If you still have more questions, please submit through Contact CFPS!, or call 480-326-0721 between 8 - 6; Monday - Saturday.
Will you invoice us for services?
No, CFPS expects payment for services up front for the entire pet sitting job. No exceptions.
What are the booking/cancellation policies for established clients?
Once you are an established client with CFPS you will have 48 hours in which to book OR cancel our regular Short Visit services. Please submit the Contact CFPS! form for more details on Overnight/Live-In bookings/cancellations, and holiday policies for these services, as well.
Do you charge extra at holiday times?
Yes. CFPS charges 50% more on certain holidays. The holidays that are charged are: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.
Will you still pet sit for me if I live outside the service area?
Yes. Basic fees apply to clients who are 12 miles or less from CFPS's home office. The mileage charge works out to $1 per mile over 12.
Why do you want two keys at the Consultation?
CFPS emergency back-up plan includes the necessity of having a second key available.
How will you protect my keys?
CFPS specially codes your keys (there is no personal information on any key), then locks them in a safe, separately from where your file is kept.
Will you take a garage remote instead of keys?
Never. If the power goes out, which happens frequently during Monsoons...there's no way to get in to care for your animals.
Will you leave my keys under the mat after the last visit?
Never. CFPS is responsible for your keys while in possession of them. They are not secure under a mat, or "hidden" anywhere on your property. You will have several choices of how your keys will be returned to you at the Sign-Up.
How will you protect our identity?
CFPS never at any time gives out any personal information about any of its clients, without their express permission. CFPS DOES NOT put any clients' personal information into a "Data Base," nor does it use "Pet Sitting Software" to track clients. One can never know with 100% certainty if their computer can be hacked, so CFPS does not take that chance.
Furthermore, CFPS is bound through insurance, and maybe more importantly, its reputation. CFPS also has a vested interest to protect your records. For example, the Veterinarian Authorization Form is written so that only Veterinarians contacted for this purpose can use it...you are only authorizing charges by them in the case of an emergency, or required care. The information on the form is what is actually required by the 24/7 emergency hospitals in the Valley so that CFPS as a third-party can bring your animal in their facility for treatment. Without this information as it is written on the form the hospital is within their rights to refuse service to your animal EVEN if it is a life-threatening illness IF they believe they will not be paid. Yes, this sounds unbelievable, but it is true.
CFPS requires every client to have a Veterinarian Authorization Form on file, so that;
If you are uncomfortable with this requirement, please choose another pet sitter.
Will you leave our house the way you found it?
CFPS will clean up after your pets up to a reasonable amount. If for example, your pets are untrained, experience separation-anxiety; even with a reasonable amount of exercise, or are destructive, and are just very messy, CFPS will have to charge you accordingly when you return home for the time required to cope with these issues.This policy usually applies to the Short Daily Visits, as paid time runs out during these circumstances.
This charge also applies in the event that you have a house-related event occur in your absence, and CFPS must enlist outside help. For example; if all seven of your smoke alarms go off, or your water heater has ruptured (these have actually happened!), and CFPS must stay several hours to take care of the problem, then an hourly rate would kick in, plus any fees incurred seeking professional help.
THE VIDEO BELOW IS AN INTRODUCTION OF ME...SORRY THERE'S NO THUMBNAIL SHOWING!!